Legoland - Attractions Attendant (Part-Time)

LEGOLAND Parks•Winter Haven, FL

About The Position

The Attractions Attendant is a part-time, guest-facing role supporting operations across multiple resort areas, including attractions, guest services, custodial operations, retail, and admissions. The position focuses on delivering exceptional guest experiences, supporting efficient resort operations, and demonstrating company values. Work takes place in varied indoor, outdoor, and enclosed environments, with changing temperatures and surfaces, possible exposure to wet or humid conditions and food allergens, and periods of high noise and pressure.

Requirements

Excellent communication, teamwork, and collaboration skills.
Strong attention to detail and the ability to work independently when required.
Ability to achieve certification for attractions, safety procedures, and basic emergency protocols.
Ability to remain calm and professional in high-stress situations.
Reliable attendance.
Ability to work in busy environments with high noise levels and maintain focus in high-pressure situations.
Ability to stand and walk regularly, sit occasionally, visually read written materials and safety instructions, and complete operational tasks.
Hearing sufficient to communicate effectively with guests and team members in person or via communication devices.
Flexible availability, including evenings, weekends, and holidays.

Nice To Haves

Previous experience in a guest-facing role such as theme parks, attractions, hospitality, retail, or customer service.
Experience in custodial services or commercial cleaning.
Basic math and computer skills.

Responsibilities

Work within a designated resort zone, supporting daily operations and providing excellent guest service.
Support attractions, admissions, retail, custodial functions, and guest engagement.
Maintain attraction efficiency after training and certification to minimize queues and maximize throughput.
Welcome guests, assist with ticket scanning, and help manage guest flow.
Assist guests entering and exiting attractions, ensure they are properly secured, and explain safety procedures.
Enforce attraction safety rules and restrictions, including height and weight requirements.
Support retail operations by processing sales, handling inventory, preventing loss, and identifying opportunities to enhance guest purchases.
Prepare venues and engage guests during shows, educational programs, and interactive experiences.
Maintain cleanliness and presentation in the resort, including public areas and restrooms.
Perform custodial duties such as sweeping, mopping, vacuuming, removing trash, and sanitizing surfaces.
Clean and maintain restrooms, restock supplies, and promptly address issues.
Keep walkways and public spaces clean, safe, and free from hazards.
Provide guests with directions, information, and assistance, and respond to requests, questions, and concerns.
Identify and report maintenance issues, hazards, and operational concerns to leadership.
Perform opening and closing routines according to operating procedures.
Communicate with team members, supervisors, and departments to support smooth operations.
Liaise with leadership teams to help resolve resort-wide guest issues.
Maintain health and safety protocols, monitor safety, and enforce established guidelines.
Handle and report incidents or accidents according to procedures.
Learn emergency procedures, including responses to ride malfunctions and guest emergencies and the location of emergency equipment.
Identify potential safety hazards and recommend improvements when appropriate.