Lead, Attractions Attendant

Universal Orlando • Orlando, FL

3d

About The Position

The Lead, Attractions Attendant monitors venue operations and team members to support guest and team member safety, positive guest interactions, capacity goals, and daily labor budgets. The role performs operational opening and closing duties, oversees daily operations, and serves as the first point of contact for team members, guests, and interdepartmental partners when the Supervisor is absent. The Lead helps maintain service and operational standards, adjusts staffing and rotations based on park attendance, coaches and trains team members, and supports safety, reporting, and communication processes. Depending on the assigned venue, CPR certification may be required and must be maintained.

Requirements

• High school degree or GED.
• 0–1 year of experience, or an equivalent combination of education and experience.
• Depending on the assigned venue, ability to complete and maintain CPR certification may be required.

Responsibilities

• Perform operational duties related to the daily opening and closing of shows or venues.
• Complete opening and closing checklists and inspect the work environment, equipment, loading gates, lap bars, and vehicles or rides for operational readiness and safety.
• Monitor operations for potential safety concerns, document them, and take appropriate action, including evacuating the venue when necessary.
• Oversee the operation and serve as the first point of contact for team members, guests, and interdepartmental partners in the Supervisor’s absence.
• Support consistent execution of guest-service and operational standards and motivate team members to safely deliver capacity.
• Ensure daily staffing levels and rotation schedules are adjusted according to park attendance.
• Maintain daily ride or show reports, overtime reports, and safety checklists; report deficiencies in show quality and facilities.
• Train and coach team members, conduct daily shift meetings and safety spot talks, and document performance using the Lead Observation Report.
• Assist with disseminating general company and venue- or area-specific communications.
• Apply the UO service model of Look, Focus, Act to address and resolve guest and team member needs.
• Assist with updating training manuals, provide on-the-job training, and assist with administering and updating OJT testing.
• Participate in Environmental, Health & Safety responsibilities by following established policies, procedures, training, and team member involvement activities.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED