Attendant - Valet

Bally's Chicago•Rock Island, IL

39d•$15•Onsite

About The Position

This role is responsible for developing and maintaining a service culture that ensures the delivery of superior internal/external guest service. The attendant will ensure guest safety and property respect, adhere to company policies, and assist guests as needed. This position requires knowledge of casino and hotel outlets, promotions, and events.

Requirements

Must have knowledge of all areas of the casino and hotel outlets.
Must have knowledge of all promotions and events.
Ability to greet all guests with positive upbeat attitude upon arrival.
Ability to open doors of arrivals and departures for guests, greet them, wish them good luck and a gracious farewell.
Ability to ensure cars are in park for automatic transmissions, or neutral with the emergency brake on for manual transmissions, when bringing it back to the guest or parking it.
Ability to ensure safety and respect for all company and guests property.
Ability to ensure department adheres to all regulatory, departmental and company policies and procedures.
Ability to assist guests in wheel chairs to the Casino when necessary.
Ability to help keep the valet area clean when idle.
Ability to ensure that lights are turned on when needed and are turned off when the car is parked.
Ability to ensure guests keys are not in the car prior to locking it.
Ability to develop and maintain a service culture that ensures the delivery of superior internal/external guest service by all team members.

Responsibilities

Develops, maintains a service culture that ensures the delivery of superior internal/external guest service by all team members.
Ensures guests keys are not in the car prior to locking it.
Ensure that lights are turned on when needed and are turned off when the car is parked.
When idle, help keep the valet area clean.
Assist guests in wheel chairs to the Casino when necessary.
Ensure safety and respect for all company and guests property.
Ensures department adheres to all regulatory, departmental and company policies and procedures.
Ensure cars are in park for automatic transmissions, or neutral with the emergency brake on for manual transmissions, when bringing it back to the guest or parking it.
Open doors of arrivals and departures for guests, greet them, wish them good luck and a gracious farewell.
Greets all guests with positive upbeat attitude upon arrival.
Has knowledge of all areas of the casino and hotel outlets.
Knowledge of all promotions and events.
All other duties as assigned.