Attendant - Valet

Casino and•Rock Island, IL

38d•Onsite

About The Position

Develops and maintains a service culture that ensures the delivery of superior internal/external guest service by all team members. This role involves ensuring guest property is handled with care, including securing vehicles properly and maintaining the cleanliness of the valet area. The position also requires assisting guests, upholding safety standards, and adhering to company policies. Additionally, the attendant must possess knowledge of casino and hotel outlets, promotions, and events. The work environment can include bright lights, loud noise, and stressful situations.

Requirements

Must have knowledge of all areas of the casino and hotel outlets.
Must have knowledge of all promotions and events.
Must ensure cars are in park for automatic transmissions, or neutral with the emergency brake on for manual transmissions, when bringing it back to the guest or parking it.
Must open doors of arrivals and departures for guests, greet them, wish them good luck and a gracious farewell.
Must greet all guests with positive upbeat attitude upon arrival.
Must ensure guests keys are not in the car prior to locking it.
Must ensure that lights are turned on when needed and are turned off when the car is parked.
Must assist guests in wheel chairs to the Casino when necessary.
Must practice safety and respect for all company and guests property.
Must ensure department adheres to all regulatory, departmental and company policies and procedures.

Responsibilities

Develops, maintains a service culture that ensures the delivery of superior internal/external guest service by all team members.
Ensures guests keys are not in the car prior to locking it.
Ensure that lights are turned on when needed and are turned off when the car is parked.
When idle, help keep the valet area clean.
Assist guests in wheel chairs to the Casino when necessary.
Safety, and respect for all company and guests property.
Ensures department adheres to all regulatory, departmental and company policies and procedures.
Ensure cars are in park for automatic transmissions, or neutral with the emergency brake on for manual transmissions, when bringing it back to the guest or parking it.
Open doors of arrivals and departures for guests, greet them, wish them good luck and a gracious farewell.
Greets all guests with positive upbeat attitude upon arrival.
Has knowledge of all areas of the casino and hotel outlets.
Knowledge of all promotions and events.
All other duties as assigned.