ATM & Security Support Specialist

Lake Trust Credit Union • Brighton Charter Township, MI

5d

About The Position

The ATM & Security Support Specialist is responsible for installing, maintaining, and repairing Automated Teller Machines (ATMs), Teller Cash Recyclers (TCRs), and DVR security camera systems. The role diagnoses and resolves hardware and software issues to ensure the devices perform reliably. It includes preventive maintenance, hardware upgrades, software installation and updates, troubleshooting, security patching, and installation and integration of equipment at various locations. The specialist uses diagnostic tools and software to identify and resolve malfunctions and performs initial testing to verify that newly installed devices are operational.

Requirements

• High school diploma or GED equivalent.
• At least 2 years of experience maintaining and repairing ATMs, TCRs, and DVR camera systems, with emphasis on hardware and software support.
• At least 2 years of experience installing ATMs, TCRs, and DVR camera systems.
• Ability to read and interpret technical manuals and schematics and to document and report maintenance and repair work.
• Willingness to provide flexible on-call support outside regular business hours.
• Ability to lift and move heavy equipment and work in various environments, including outdoors.
• Valid Michigan driver's license.

Nice To Haves

• Associate degree in electronics, computer science, information technology, or a related field.
• CompTIA A+ certification.
• ATMIA Certified ATM Technician (CATM), Certified Hardware Technician (CHT), or additional related certifications.

Responsibilities

• Diagnose and repair ATM, TCR, and security-camera components, including card readers, cash dispensers, printers, sensors, TCR mechanisms, and cameras.
• Perform preventive maintenance, including cleaning, lubricating, and replacing worn parts.
• Perform hardware upgrades and modifications as required.
• Install, configure, and update ATM, TCR, and DVR/camera software, including operating systems, firmware, and applications.
• Troubleshoot software issues, including connectivity problems, transaction errors, and system crashes.
• Apply software patches and security updates to support compliance with industry standards.
• Install and configure new ATMs, TCRs, and DVR/camera systems at various locations.
• Ensure proper setup and integration with existing network infrastructure.
• Conduct initial testing and verification to confirm devices are operational.
• Use diagnostic tools and software to identify and resolve hardware and software malfunctions.
• Document and report maintenance and repair work.
• Provide flexible on-call support outside regular business hours.

Benefits

• Financial wellbeing services
• 401(k) matching with up to 5% match
• Reduced health insurance
• Employee wellbeing services
• DE&I initiatives
• Work-life integration
• Opportunities for collaboration, career advancement, and a positive work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED