Security Support Specialist

ATTIC CORRECTIONAL SERVICES INC•Madison, WI

12d•$22 - $22•Onsite

About The Position

ATTIC Correctional Services is seeking a dependable, confident Security Support Specialist to support three residential facilities serving adult correctional clients in Madison, Wisconsin. This hands-on position helps maintain structure, enforce program expectations, engage directly with clients, and promote a safe, supportive residential environment. The role is primarily based within residential facilities and involves interacting with clients, conducting facility rounds, assisting staff, and consistently maintaining program rules and safety expectations. The position supports all three Madison facilities and requires regular travel between locations. The typical schedule is Monday through Friday, 4:00 p.m. to midnight, with occasional weekend or alternate-shift coverage. The facilities operate 24 hours a day, 365 days a year. The role combines security, human services, and corrections, and supports clients working toward successful community reintegration. ATTIC’s approach incorporates Evidence-Based Practices and Trauma-Informed Care to promote positive behavior change, community safety, and reduced recidivism.

Requirements

High school diploma or equivalent.
At least 3 years of related experience and/or education in areas such as corrections, CBRF/residential services, criminal justice, human services, psychology, sociology, security, social services, mental or behavioral health, or law enforcement.
Experience enforcing rules, policies, or procedures.
Strong judgment and the ability to work independently and assertively.
Excellent verbal and written communication skills.
Ability to establish and maintain appropriate professional boundaries.
Ability to maintain confidentiality.
Valid driver’s license and good driving record.
Basic computer skills, including experience with Microsoft Word and recordkeeping.

Nice To Haves

College coursework preferred.

Responsibilities

Monitor client whereabouts, activities, and behavior and promptly report safety or security concerns.
Conduct regular facility checks and rounds while actively engaging with clients.
Help maintain a safe, sober, structured residential environment.
Assist with client check-ins, breathalyzers, UAs, wand checks, and other monitoring procedures.
Complete client intake paperwork and orientation as needed.
Maintain accurate client and facility documentation, including daily logs, progress notes, sign-in/out records, and event reports.
Reinforce program rules, policies, procedures, and professional boundaries.
Assist with structured evening activities, chores, meal preparation, cleanup, and food storage.
Monitor facility cleanliness and report maintenance or supply needs.
Provide shift coverage when needed and collaborate with residential staff.
Travel between ATTIC’s three Madison residential facilities during work.