ATM & Security Support Specialist

Lake Trust Credit Union•Brighton, MI

About The Position

The ATM & Security Support Specialist installs, maintains, and repairs Automated Teller Machines (ATMs), Teller Cash Recyclers (TCRs), and DVR security camera systems. The role diagnoses and resolves hardware and software issues to support the performance and reliability of these devices. Responsibilities include repairing internal components; performing preventive maintenance; completing hardware upgrades; installing, configuring, and updating device software; troubleshooting software and connectivity issues; and applying patches and security updates. The specialist also installs systems at various locations, integrates them with existing network infrastructure, and conducts initial operational testing. Diagnostic tools and software are used to identify and resolve malfunctions. The position requires flexible on-call availability outside regular business hours, the ability to move heavy equipment and work in varied environments including outdoors, and a valid Michigan driver's license.

Requirements

High school diploma or GED equivalent required.
At least 2 years of experience maintaining and repairing ATMs, TCRs, and DVR camera systems, with emphasis on hardware and software support.
At least 2 years of experience installing ATMs, TCRs, and DVR camera systems.
Ability to read and interpret technical manuals and schematics.
Ability to document and report maintenance and repair work.
Willingness to provide flexible on-call support outside regular business hours.
Ability to lift and move heavy equipment and work in varied environments, including outdoors.
Valid Michigan driver's license required.

Nice To Haves

Associate degree in electronics, computer science, information technology, or a related field.
CompTIA A+ certification.
ATMIA Certified ATM Technician (CATM), Certified Hardware Technician (CHT), or additional related certifications.

Responsibilities

Install, maintain, and repair ATMs, TCRs, and DVR security camera systems.
Diagnose and repair hardware components, including card readers, cash dispensers, printers, sensors, TCR mechanisms, and security cameras.
Perform preventive maintenance, including cleaning, lubricating, and replacing worn parts.
Carry out hardware upgrades and modifications as required.
Install, configure, and update ATM, TCR, and DVR/camera software, including operating systems, firmware, and applications.
Troubleshoot software issues such as connectivity problems, transaction errors, and system crashes.
Apply software patches and security updates to support compliance with industry standards.
Install and configure new ATMs, TCRs, and DVR/camera systems at various locations.
Set up systems and integrate them with existing network infrastructure.
Conduct initial testing and verification to confirm devices are operational.
Use diagnostic tools and software to identify and resolve hardware and software malfunctions.
Document and report maintenance and repair work.