Atlassian Support Engineer

Zeno Power•Seattle, WA

1d•Hybrid

About The Position

Zeno Power is seeking an Atlassian Support Engineer with Data Center experience to administer and maintain Jira Software, Jira Service Management (JSM), and Confluence Data Center, including their plugins and add-ons. The role keeps these tools available, secure, and performant; configures them for engineering, program, and business teams; and supports and trains users. The work includes platform administration such as permission models, workflows, screens and schemes, service desk queues and request types, project and space structure, and automation for processes such as requisitions, contracts, and approvals. The position is based onsite in Seattle, Washington, with in-office presence in South Lake Union on Tuesdays, Wednesdays, and Thursdays. Remote work is optional on Mondays and Fridays. Travel of less than 10% is required. Zeno Power develops compact nuclear batteries that provide reliable, clean energy in frontier environments. The company aims to bring this technology to market by 2027 and describes itself as a startup environment focused on enabling commercial and national security missions. Zeno Power is an equal opportunity employer.

Requirements

Bachelor's degree in computer science, information technology, or a related field, or an equivalent combination of education, training, and experience.
At least 3 years of Atlassian Data Center administration across Jira Software, Jira Service Management, and Confluence.
Hands-on experience designing and maintaining Jira automation rules for multi-step business processes.
Experience structuring, documenting, and implementing change management practices, including playbooks, design documents, rollback plans, and training for new products and features.
Strong written and verbal communication skills, including the ability to translate stakeholder processes into configurations and explain them to non-technical audiences.
Experience designing and migrating role-based access models across many projects and spaces.
Experience with scripting languages such as Python or Groovy, or with ScriptRunner and REST APIs, to automate and customize Atlassian tools, including integration with build and deployment infrastructure.
Proficiency in JQL and SQL for reporting, data cleanup, and migration, including writing complex queries and working with relational databases.
Program or project management experience with enterprise-wide IT system changes.
Must be a U.S. person as defined in the job posting: a U.S. citizen or national, lawful permanent resident, or qualifying protected individual admitted as a refugee or granted asylum.

Nice To Haves

Experience administering Atlassian tools in a regulated environment such as CMMC, NIST SP 800-171, ITAR/EAR, or a FedRAMP-authorized environment.
Atlassian certifications, such as Atlassian Certified Jira Administrator or Atlassian Certified Confluence Administrator.
Experience migrating between Atlassian platforms, such as Data Center to Cloud or between Data Center instances.

Responsibilities

Administer and maintain Jira Software Data Center, Jira Service Management Data Center, Confluence Data Center, and their plugins and add-ons, including projects, spaces, permission schemes, issue type schemes, screens, workflows, service desk queues, request types, reporting, dashboards, and global configuration.
Provide Tier 1 and Tier 2 support for access, workflow, screen, and configuration requests.
Own access administration and design and maintain role-based permission models across Jira projects and Confluence spaces, including group structure, delegated administration, and documented rollback paths for permission changes.
Design and maintain complex, multi-step workflows and automation rules for approval chains, status progression, assignments, and notifications for processes such as purchase requisitions, contracts, and job requisitions.
Build and maintain Confluence information architecture for new programs, product lines, and business functions, including page hierarchies, templates, and space structure.
Monitor Atlassian application performance, availability, and security; troubleshoot and resolve issues; and apply updates and patches on a planned cadence.
Maintain configuration hygiene by auditing workflows, schemes, automation rules, and permission groups; consolidating duplicates; retiring unused configuration; and keeping the platform administration backlog current.
Collaborate with engineering, project management, operations, finance, recruiting, and other stakeholders to understand requirements and configure Atlassian tools to meet them.
Develop and implement Atlassian tool best practices and guidelines, and provide training, playbooks, and design documentation to support consistent use.