Atlassian Lead Consultant

Isos Technology•Tempe, AZ

6d•$80,000 - $95,000•Remote

About The Position

Isos Technology is seeking an energetic, personable team player who builds relationships internally and externally, meets client and team expectations, and contributes input while valuing collaboration. In this role, you will provide hands-on support and guidance to multiple clients on their use of Atlassian tools so they can be more productive and successful. The position involves administering Atlassian products, helping clients implement them to support business processes, providing scheduled off-hours on-call support, and responding to service outages to meet contracted SLAs. You will also contribute to process improvement, support Sales activities, create marketing content about the Atlassian ecosystem, and earn and maintain Atlassian certifications. This is primarily a work-from-home position, and applicants throughout the United States are considered. The stated on-target earnings range, including base salary, bonus, and other incentives, is $80,000–$95,000, with actual compensation varying by qualifications, experience, incentive opportunities, and geographic pay differentials. The company also offers employee benefits, paid time off, and a 401(k) plan with an employer contribution. Candidates must be authorized to work in the United States and successfully complete a background check and pre-employment drug testing.

Requirements

At least 1 year of experience in a client service or help desk role.
Ability to manage time and expectations with internal resources and clients.
Ability to manage multiple clients and issues simultaneously.
Effective verbal and written communication skills for technical and business operations audiences.
Ability to analyze and interpret complex problems and deliver complete solutions.
Ability to administer Atlassian products and provide strategic guidance on their long-term use.
Ability to advise clients on best practices, guidelines, and recommendations.
Ability to meet or exceed annually established individual success metrics and work within the Isos culture and values.
Authorization to work in the United States.
Willingness to participate in and successfully pass a background check and pre-employment drug testing.

Nice To Haves

Experience as a Jira administrator.

Responsibilities

Administer Atlassian products and assist clients with implementation to support their business processes.
Provide scheduled on-call support during off hours and respond to service outage incidents to meet contracted SLAs.
Participate in team and organizational process improvement efforts to develop and deliver services and solutions that improve client satisfaction.
Pass two Atlassian Certified Professional exams and maintain certification through additional Atlassian Pro Skills badges.
Support the Sales team with proposals, renewals, and quarterly client business reviews.
Create informative and engaging original marketing content about the Atlassian ecosystem, including quarterly blog posts, white papers, and other requested materials.
Manage time and expectations with internal resources and clients.
Manage multiple clients and issues simultaneously.
Analyze complex problems and deliver complete solutions.
Provide clients with strategic guidance on Atlassian products and advise them on best practices, guidelines, and recommendations.
Meet or exceed annually established individual success metrics.
Work within the Isos culture and values.