Atlassian Admin with Forge

Infosys

About The Position

The Technology Consultant 2 will contribute to software delivery and administration in Atlassian Cloud environments, including Jira Software Cloud, Jira Service Management Cloud, and Confluence Cloud. The role covers requirements documentation, design discussions, hands-on development, code review, testing, application integration, user training, production support, and technical documentation. The position also involves developing and maintaining Atlassian Forge apps and supporting enterprise-scale Atlassian platforms and integrations. The role is part of Infosys Financial Services, which works with financial institutions on digital transformation using AI, cloud, and data-led innovation. The team supports projects across banking, wealth management, and insurance. Relocation and/or travel to the work or project location may be required. Applicants must be authorized to work in the United States without employer-based visa sponsorship; Infosys states it cannot provide immigration sponsorship for this role now or in the future.

Requirements

Experience administering Atlassian Cloud, including Jira Software Cloud, Jira Service Management Cloud, Confluence Cloud, and Atlassian organization/site/user management.
Jira, Jira Service Management, and Confluence support experience across L1/L2/L3, including enterprise-scale user bases and production support processes.
Experience with Atlassian Forge development, including Forge UI Kit, Custom UI, Forge Functions, Forge Storage APIs, Web Triggers, Custom Fields, security and permission models, deployment, and maintenance.
Experience building Jira Forge apps and Confluence Forge apps, and evaluating marketplace-ready or custom solutions.
Experience with Atlassian integrations using REST APIs, webhooks, and event-driven engineering, including integration with MS Teams, ServiceNow, and enterprise applications.
Plugin/app configuration and troubleshooting experience, including managing and optimizing around 20 or more Atlassian plugins.
Bachelor’s degree or foreign equivalent from an accredited institution; alternatively, three years of progressive specialty experience may be considered in lieu of each year of education.
Authorization to work in the United States for any employer without employer-based visa sponsorship; Infosys cannot provide immigration sponsorship for this role.
Collaborative approach and excellent communication skills.
Ability to handle SDLC phases from requirements gathering through implementation and translate complex requirements into actionable development tasks.
Design aptitude and hands-on coding experience, with a proactive approach to testing, troubleshooting, and refining applications.
Ability to work with cross-functional teams and perform software integration.

Nice To Haves

AWS exposure, including CloudFront, CloudWatch, EC2, EBS, EFS, RDS, S3, SNS, SQS, VPC, ALB, IAM, Lambda, Route53, CloudFormation, Terraform, AWS CLI, DMS, or Amazon Backup.
Experience with JavaScript, JSON, XML, REST APIs, Postman, OAuth, SAML/SSO, MFA, logging, and testing.
Experience with AI observability, AI governance, privacy/security controls, and secure AI implementation patterns.

Responsibilities

Document assigned portions of business requirements as part of requirements elicitation.
Facilitate software application design discussions and document design decisions for the technical team.
Participate in coding and integrate new features or updates into existing applications while maintaining system stability.
Conduct code reviews, make codebase changes, and maintain code repositories.
Implement test strategies, analyze results, and coordinate bug fixes to uphold software quality standards.
Develop user training programs, documentation, and support frameworks for transitions to new applications.
Participate in resolving production issues and recommend preventive strategies to improve system reliability.
Maintain records of code, testing techniques, and support activities for the knowledge base and related projects.
Administer Jira Software Cloud, Jira Service Management Cloud, Confluence Cloud, and Atlassian organization, site, and user management.
Provide L1/L2/L3 support for Jira, Jira Service Management, and Confluence in enterprise-scale environments and production support processes.
Develop, deploy, and maintain Jira and Confluence Forge apps.
Integrate Atlassian products with REST APIs, webhooks, event-driven systems, MS Teams, ServiceNow, and enterprise applications.
Configure, troubleshoot, manage, and optimize Atlassian plugins and apps.
Work with cross-functional teams on software integration and end-to-end SDLC activities.