Athletic Concierge, Full-Time

Community Hospital•Grand Junction, CO

43d•Onsite

About The Position

The Athletic Concierge will be the welcoming face of the athlete experience, guiding student-athletes from injury through recovery with responsive, compassionate service. This role involves creating connections that strengthen care and building productive relationships with a variety of stakeholders including student-athletes, parents, coaches, Community Hospital providers, Athletic Trainers, practice teams, local schools, universities, and athletic programs. The Concierge will take ownership of every referral, ensuring they move forward quickly and in accordance with applicable contracts, and make timely care easier to access by collaborating with practice front desk teams and managers to schedule appointments and services accurately and promptly. The role requires keeping details organized, keeping the athlete informed by collecting and verifying demographic and insurance information, maintaining complete and current charts, gathering missing information, and following up in a timely, personable way. The Concierge will advocate on behalf of student-athletes by working with insurance companies and partnering with leadership to seek approval for denied services, tracking denials accurately for reporting. Additionally, the role provides dependable Athletics Hotline support, returning calls within 24 hours, submitting referrals within one business day, collecting and verifying information, confirming referrals are submitted and scheduled, and maintaining an accurate tracking spreadsheet. Communication must be professional and discreet, managing correspondence, documentation, files, and reports confidentially, providing regular updates to providers and trainers, and updating coaches and parents when appropriate. The Concierge will help turn concerns into solutions by elevating issues to the supervisor as appropriate, promptly reporting complaints, and assisting with timely resolution. This role also contributes to shaping a strong Sports Medicine program by supporting the development and implementation of policies and procedures and participates in monthly staff meetings to strengthen communication, solve problems, and keep colleagues informed.

Requirements

Associate degree in health sciences, sports medicine, or a related field required.
One (1) year of related experience (or training in a physician practice or hospital setting) or equivalent combination of education and experience.
Excellent organizational and multitasking skills, with attention to detail.
Strong interpersonal communication skills—both written and verbal.
Ability to collaborate with a variety of stakeholders including healthcare providers, coaches, trainers, and students.

Nice To Haves

Bachelor's degree preferred.
Experience in a healthcare, athletics, or customer service setting strongly preferred.
Familiarity with scheduling systems, EMR platforms, and insurance preauthorization processes is a plus.

Responsibilities

Be the welcoming face of the athlete experience.
Guide student-athletes from injury through recovery, delivering responsive, compassionate service at every step.
Create connections that strengthen care.
Build productive relationships with student-athletes, parents, coaches, Community Hospital providers, Athletic Trainers, practice teams, local schools, universities, and athletic programs.
Take ownership of every referral.
Receive, prioritize, manage, and track referrals from Community Hospital providers and Athletic Trainers, ensuring they move forward quickly and in accordance with applicable contracts.
Make timely care easier to access.
Collaborate with practice front desk teams and managers to schedule appointments and services—including laboratory testing, radiology, and MRI—accurately and promptly.
Keep the details organized and the athlete informed.
Collect and verify demographic and insurance information, maintain complete and current charts, gather missing information, and follow up in a timely, personable way when details are incomplete or incorrect.
Advocate on behalf of student-athletes.
Work with insurance companies as needed and partner with the Director of WOSM and Community Hospital to seek approval for denied services.
Track denials accurately for reporting.
Deliver dependable Athletics Hotline support.
Return calls within 24 hours, submit referrals within one business day, collect and verify information from student-athletes, coaches, or parents, confirm referrals are submitted and scheduled, and maintain an accurate tracking spreadsheet.
Communicate with professionalism and discretion.
Manage correspondence, documentation, files, and reports confidentially; provide regular updates to Community Hospital providers and Athletic Trainers; and, when appropriate releases are in place, update coaches and parents.
Help turn concerns into solutions.
Elevate issues to the supervisor as appropriate, promptly report student-athlete and coach complaints to designated leaders, and assist with timely resolution.
Help shape a strong Sports Medicine program.
Support the development and implementation of policies and procedures in partnership with the Chief Development Officer, Director of WOSM, Director of Grand Valley Rehab, and Sports Medicine Medical Director.
Contribute to a collaborative team.
Participate in monthly staff meetings to strengthen communication, solve problems, and keep colleagues informed of updated policies.