At Your Service Center Associate, Southern Park Mall - Part Time
About The Position
The At Your Service Center Associate supports Macy’s At Your Service activities and helps deliver a seamless, personalized shopping experience. Responsibilities include Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while maintaining Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced environment. Associates welcome and assist customers with genuine hospitality, support total-store fulfillment, use the systems needed to complete transactions, and keep pickup and return areas organized. They help ensure orders are completed and delivered curbside on time, recover merchandise, share loyalty program benefits, and contribute to sales goals. Associates also help maintain a clean, inviting shopping space and collaborate with colleagues to improve customer and store results. The position is part-time. Schedules include weekend shifts and may include days, evenings, nights, and holidays; hours depend on business needs and colleague availability. Part-time colleagues are typically scheduled 12–24 hours per week.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges and share loyalty benefits.
- Enjoy meeting people, learning about them, and sharing information.
- Resourceful, adaptable to changing priorities, able to work independently, and effective as part of a team.
- Comfort handling electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Assist customers with total-store fulfillment and provide a personalized, hospitable service experience.
- Use the systems and equipment needed to complete transactions.
- Keep the At Your Service, pickup, and return areas clean, organized, and ready for customers.
- Recover merchandise and help ensure timely completion and curbside delivery of BOPS orders.
- Share loyalty program benefits, help acquire new customers by opening credit accounts, and work toward daily sales goals.
- Review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and support the team in engaging customers.
- Collaborate with colleagues and contribute to individual and store results.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
