At Your Service Center Associate, Willowbrook Mall - NJ - Part Time
About The Position
As an At Your Service Center Associate, you support At Your Service activities such as Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role focuses on providing a seamless, personalized shopping experience through customer service, problem-solving, multitasking, attention to detail, and a customer-first approach. Associates also help keep shopping, pickup, and return areas clean, organized, and inviting. The associate welcomes customers, builds relationships through friendly conversations, assists with total store fulfillment, uses the systems needed to complete transactions, and helps ensure customer pickups are friction-free. Responsibilities include recovering merchandise, completing BOPS orders promptly, supporting curbside delivery, sharing loyalty program benefits, and working collaboratively toward sales and store goals. The position requires flexibility, including availability for a variety of shifts and weekends.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to a team.
- Ability to use electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Support Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other At Your Service activities.
- Welcome customers with genuine hospitality and provide personalized assistance.
- Assist with total store fulfillment and use the systems required to complete transactions.
- Keep the collection, pickup, return, and shopping areas clean, organized, and shoppable.
- Complete BOPS orders in a timely manner and support curbside delivery.
- Recover merchandise and help maintain an inviting shopping environment.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Work toward daily sales goals and contribute to individual and store results.
- Collaborate with colleagues and support teammates in serving customers and communities.
- Stay informed about sales goals, new arrivals, top-selling items, trends, and promotions.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
