At Your Service Center Associate, Southern Park Mall - Part Time
About The Position
As an At Your Service Center Colleague, you support At Your Service activities and help deliver a seamless, personalized shopping experience. These activities include Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, curbside delivery, and other assigned tasks, while upholding Macy’s service standards. The role requires multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced environment. You welcome customers with genuine hospitality, assist with store fulfillment, and use the systems needed to complete transactions. You help keep pickup and return areas clean, organized, and ready for customers; recover merchandise; and complete BOPS orders in a timely way. You also support sales goals, share loyalty program benefits, and collaborate with colleagues to deliver individual and store results. The position requires flexible availability, including days, evenings, nights, weekends, and holidays. Part-time colleagues are typically scheduled 12–24 hours per week, with hours dependent on business needs and colleague availability.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Communicate effectively with customers, co-workers, and supervisors.
- Read and understand employment policies and safety rules and procedures in English.
- Make prompt, sound decisions to address customer needs and resolve issues.
- Communicate and collaborate comfortably with customers and colleagues.
- Meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Be resourceful, adapt to changing priorities, and work independently as well as with a team.
- Handle electronic devices.
- Perform frequent computer and technology use, including handheld equipment and cash registers, and process register transactions.
- Meet physical requirements including talking, lifting, constant movement, standing, reaching, and standing for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, and climb ladders; and reach above eye level.
- Have close vision, color vision, depth perception, and focus adjustment.
Responsibilities
- Support Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, curbside delivery, and other At Your Service activities.
- Welcome customers with genuine hospitality, engage them in friendly conversations, and help resolve their needs.
- Assist customers with total store fulfillment and use the systems needed to complete transactions.
- Keep pickup and return areas clean, organized, and ready for customers; recover merchandise and maintain a shoppable space.
- Complete BOPS orders and curbside delivery in a timely manner.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Support sales goals, learn about new arrivals, top-selling items, trends, and promotions, and contribute to individual and store results.
- Collaborate with colleagues and support one another in serving customers and communities.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
