At Your Service Center Associate, Westfield Valley Fair - Part Time

Macy's•Santa Clara, CA

5h•$20 - $23•Onsite

About The Position

As an At Your Service Center Colleague, you support activities including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. Colleagues help create personalized shopping experiences, support sales goals and teamwork, and keep the shopping space clean, organized, and inviting. The position includes welcoming customers, assisting with total store fulfillment, using systems to complete transactions, and keeping the collection area organized for convenient pickups. Colleagues recover merchandise, maintain pickup and return areas, and help complete BOPS orders and curbside deliveries promptly. They also share loyalty program benefits, help customers with their needs, and collaborate with teammates to deliver strong individual and store results. This is a part-time role. Part-time colleagues are typically scheduled 12–24 hours per week, with schedules dependent on business needs and colleague availability. Weekend shifts are required, and availability for days, evenings, weekends, and holidays is expected.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to make prompt, sound decisions to address customer needs and resolve issues.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goal challenges.
Responsibility for acquiring new customers by opening credit accounts and sharing loyalty benefits.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and adaptability to changing priorities; able to work independently and as part of a team.
Ability to use electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
Welcome customers with genuine hospitality and build relationships through friendly, personal conversations.
Assist customers with total store fulfillment, including online orders picked up in store.
Use the systems needed to complete transactions and keep the customer collection area organized.
Recover merchandise and keep pickup and return areas clean and shoppable.
Ensure timely completion and curbside delivery of BOPS orders.
Share loyalty program benefits and help customers with their needs.
Work toward sales goals and support individual and store results.
Collaborate with colleagues to serve customers and communities.
Help keep the At Your Service area clean, organized, and ready for customers.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice