At Your Service Center Associate, Stanford Shopping Center - Part Time
About The Position
As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. Colleagues may work a variety of shifts, including nights, weekends, and holidays. The position involves welcoming customers with genuine hospitality, assisting with total store fulfillment, using the systems needed to complete transactions, and keeping pickup and return areas clean, organized, and ready for customers. Colleagues also help maintain a shoppable space, complete BOPS orders and curbside deliveries in a timely manner, share loyalty program benefits, and contribute to team and store sales results. This is a part-time role at the Stanford Shopping Center. Part-time colleagues are typically scheduled 12–24 hours per week, with schedules including weekend shifts. Hours depend on business needs and colleague availability.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Communicate effectively with customers, co-workers, and supervisors.
- Read and understand employment policies and safety rules and procedures in English.
- Make prompt, sound decisions to address customer needs and resolve issues.
- Communicate and collaborate comfortably with customers and colleagues.
- Meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Be resourceful, adapt to changing priorities, work independently, and contribute to team dynamics.
- Be comfortable using electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Welcome customers and provide genuine, personalized hospitality and assistance.
- Assist with total store fulfillment and use required systems to complete transactions.
- Keep the At Your Service, pickup, and return areas clean, organized, and ready for customers.
- Recover merchandise and maintain a clean, shoppable space.
- Complete BOPS orders and curbside deliveries in a timely manner.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Work toward daily sales goals and contribute to individual and store results.
- Collaborate with colleagues and support the team in serving customers and communities.
- Stay informed about sales goals, new arrivals, top-selling items, trends, and promotions.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
