At Your Service Center Associate, Christiana - Part Time
About The Position
As an At Your Service Center Colleague, you support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks, while upholding Macy’s service standards. The role focuses on delivering a seamless, personalized shopping experience through customer service, problem-solving, multitasking, attention to detail, and a customer-first mindset. The position also involves supporting sales goals, sharing loyalty program benefits, helping customers open credit accounts, and maintaining a clean, organized, inviting shopping and pickup area. Colleagues use the systems and electronic equipment needed to complete transactions and fulfill orders, including curbside delivery. The role requires flexibility and availability for a variety of shifts, including evenings, weekends, and holidays.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Communicate effectively with customers, coworkers, and supervisors.
- Read and understand employment policies and safety rules and procedures in English.
- Make prompt, sound decisions to address customer needs and resolve issues.
- Be comfortable communicating and collaborating with customers and colleagues.
- Meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Adapt to changing priorities, work independently, and contribute to a team.
- Be comfortable using electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Support Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other At Your Service activities.
- Welcome customers, provide genuine hospitality, and help resolve customer needs and issues.
- Assist with total store fulfillment and use the systems needed to complete transactions.
- Keep the collection, pickup, and return areas clean, organized, and ready for customers.
- Complete BOPS orders on time and provide curbside delivery.
- Recover merchandise and maintain a clean, shoppable space.
- Share loyalty program benefits and help acquire customers by opening credit accounts.
- Work toward daily sales goals and support individual and store results.
- Collaborate with colleagues and support the team.
- Stay informed about sales goals, new arrivals, top-selling items, trends, and promotions.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
