At Your Service Center Associate, Greenwood - Part Time
About The Position
As an At Your Service Center Colleague at Macy’s, you support activities that create a seamless, personalized shopping experience, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role requires multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. You welcome and assist customers with genuine hospitality, support total store fulfillment, use the systems needed to complete transactions, and help keep the pickup and return areas organized and clean. You also recover merchandise, complete BOPS orders and curbside delivery in a timely manner, share loyalty program benefits, work toward sales goals, and collaborate with colleagues to achieve store results. The role involves a variety of shifts, including nights, weekends, and holidays.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities, with the ability to work independently and as part of a team.
- Ability to use electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store, merchandise returns, and order pickups.
- Welcome customers, provide friendly and personalized assistance, and resolve customer needs and issues.
- Assist with total store fulfillment and use the necessary systems to complete transactions.
- Keep the At Your Service, pickup, and return areas clean, organized, and ready for customers.
- Recover merchandise and complete BOPS orders and curbside deliveries in a timely manner.
- Share loyalty program benefits, acquire new customers by opening credit accounts, and work toward daily sales goals.
- Stay informed about sales goals, new arrivals, top-selling items, trends, and promotions.
- Collaborate with colleagues and contribute to individual and store results.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
