At Your Service Center Associate, Greenwood - Part Time
About The Position
As an At Your Service Center Associate at Macy’s, you support a seamless and personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, curbside delivery, and other assigned tasks while upholding Macy’s service standards. The role involves helping customers, meeting sales goals, supporting store fulfillment, and keeping service areas clean, organized, and inviting. It calls for multitasking, problem-solving, attention to detail, flexibility, and a customer-first approach in a fast-paced retail environment. You welcome and assist customers with genuine hospitality, use the systems needed to complete transactions, and help ensure the pickup and return experience runs smoothly. You also stay informed about sales goals, new arrivals, promotions, trends, and loyalty program benefits; recover merchandise; and collaborate with colleagues to deliver store results. Schedules include weekend shifts and may include days, evenings, nights, and holidays, with hours depending on business needs and colleague availability. Part-time colleagues are typically scheduled 12–24 hours per week.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability when priorities change; ability to work independently and as part of a team.
- Ability to use electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other At Your Service activities.
- Assist customers with total store fulfillment and use the systems needed to complete transactions.
- Organize the collection area and keep pickup and return areas clean, orderly, and shoppable.
- Complete BOPS orders in a timely manner and provide curbside delivery.
- Welcome customers, provide personalized service, share loyalty program benefits, and thank customers for their business.
- Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
- Help achieve sales goals and acquire new customers by opening credit accounts and sharing loyalty benefits.
- Collaborate with colleagues and support one another to deliver individual and store results.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
