Operations Associate, Temporary Part-Time - Stanford Shopping Center

Reformation•Palo Alto, CA

19h•Onsite

About The Position

Reformation is seeking a temporary, part-time Operations Associate to support daily store operations at Stanford Shopping Center. The role supports store goals by standardizing processes, managing inventory, maintaining merchandising standards, and keeping the store clean, organized, and aligned with the brand. The associate also helps create a positive customer shopping experience and contributes to loss prevention and a professional, productive work environment. The schedule requires availability for at least 20 hours per week and at least three days per week, including weekends. A flexible schedule may include days, nights, weekends, and holidays as needed by the business. The anticipated hourly base pay is $17–$19, depending on relevant factors. Eligible employees may receive health coverage, commuter benefits, paid time off, retirement planning support, fertility-care support, and other perks.

Requirements

At least 1 year of relevant experience in a fast-paced, creative service environment.
Familiarity with desktop, mobile, tablet, and digital technologies.
Experience working with a sales or retail organization and/or an operationally intensive business.
Ability to work in a fast-paced setting.
Strong interpersonal skills and ability to interact effectively with diverse personalities.
Self-motivation and a driven approach to taking on new challenges.
Availability for a minimum of 20 hours per week and a minimum of 3 days per week, including weekends.
Ability to work a flexible schedule that may include days, nights, weekends, and holidays as required.

Responsibilities

Support operational efforts required to achieve store goals and maintain seamless store procedures.
Use store processes to track inventory accurately; track, receive, and process inbound inventory shipments.
Complete inventory tasks, including store transfers, shipment processing, and omnichannel order processing.
Receive, hang, steam, tag when applicable, and organize shipments in the back of house.
Support markdown processing when applicable.
Submit facilities tickets and help maintain store presentation and organization; organize store supplies.
Keep the back of house aligned with brand and concept standards.
Prepare and deliver customer fitting rooms promptly and accurately.
Prepare customer purchases according to brand standards, including preparing, folding, and bagging products.
Replenish the sales floor and maintain visual presentation and inventory levels according to brand standards.
Support visual merchandising as new products arrive and adjust presentations when products sell out or sell through; execute displays and mannequins when directed.
Contribute to an extraordinary customer experience and strong service evaluation results.
Contribute to loss prevention across the business and follow the time and attendance policy.
Help maintain an inspiring, accessible store environment and reflect Reformation’s core values and culture.
Maintain a professional, healthy, and productive work environment.

Benefits

Employer-sponsored private medical, dental, and vision insurance for eligible employees.
Commuter benefits for eligible employees.
Vacation, sick leave, and company holidays for eligible employees.
Retirement planning support for eligible employees, including the option to invest in ESG-aligned funds.
Fertility-care support through Carrot and up to $5,000 USD reimbursement for related fertility expenses after 1 year of employment.
Clothing discount.
Culture events, including Ref Values week.
Volunteer Time Off.
Opportunities to collaborate with colleagues around the world.
Community donations supporting causes employees care about.