Retail Sales Associate, Stanford Shopping Center - Part Time

Macy's•Palo Alto, CA

6h•Onsite

About The Position

As a Retail Selling Colleague at Macy’s, you combine results-focused selling with genuine hospitality to create memorable shopping experiences. You learn what customers need, provide personalized recommendations, connect them with suitable products and services, and work toward sales goals through customer engagement and effective selling behaviors. You help customers on the sales floor and in fitting rooms, build trust and loyalty, and contribute to a welcoming, clean, and organized shopping environment. At the start of the day, colleagues prepare the sales floor, review sales goals, and learn about new arrivals, popular products, trends, and promotions. During the day, they engage customers in friendly conversations, maintain sales-floor and fitting-room presentation, update signs and pricing, and support merchandise moves. They also share loyalty-program benefits, ensure customers have what they need, and end each interaction with a sincere thank-you. The role involves collaborating with colleagues, adapting to changing priorities, and striving to improve individual and store results. Part-time colleagues are typically scheduled 12–24 hours per week; hours depend on business needs and colleague availability. All schedules include weekend shifts. The position requires availability for days, evenings, weekends, and holidays, as well as regular attendance and punctuality.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to meet daily sales-goal challenges.
Enjoyment of meeting people, learning about them, and sharing information.
Resourcefulness and eagerness to start a new venture, with the ability to adapt to changing priorities.
Ability to work independently and contribute to a team.
Comfort using electronic devices and technology.
Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Engage customers with a warm welcome and personalized conversations to understand their needs and build customer relationships.
Recommend products and services using product knowledge and current information about arrivals, trends, and promotions.
Work toward daily sales goals and contribute to individual and store results through customer engagement and selling behaviors.
Help keep the sales floor and fitting rooms clean, organized, and shoppable by recovering the floor and supporting merchandise moves.
Update signs and pricing as needed.
Share the benefits of the Macy’s Loyalty program and ensure customers have what they need before concluding each interaction.
Thank customers sincerely and provide attentive service, including walking packages around when appropriate.
Collaborate with and support teammates to serve customers and communities.
Use electronic devices, handheld equipment, and cash registers to perform job functions and process transactions.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice