Seasonal Retail At Your Service Associate, St Clair Square

Macy's•Fairview Heights, IL

7d•Onsite

About The Position

As an At Your Service Center Colleague at Macy’s, you support a seamless, personalized shopping experience by assisting with Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced environment. Schedules may include nights, weekends, and holidays, depending on business needs and colleague availability. You welcome customers with genuine hospitality, assist with total store fulfillment, use the systems needed to complete transactions, and help make pickup and return experiences organized and friction-free. You also maintain clean, inviting shopping and service areas, recover merchandise, complete curbside BOPS deliveries promptly, support sales goals, share loyalty benefits, and collaborate with colleagues to deliver strong customer and store results. The position requires flexible availability and dependable attendance. Physical duties include talking, lifting, constant movement, standing, reaching, and occasionally stooping, kneeling, crouching, or climbing ladders. Colleagues must be able to stand for at least two consecutive hours and lift at least 25 pounds. The role also requires close and color vision, depth perception, focus adjustment, and frequent use of computers, handheld equipment, and cash registers.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to make prompt, sound decisions to address customer needs and resolve issues.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goal challenges.
Enjoyment of meeting people, learning about them, and sharing information.
Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to a team.
Comfort using electronic devices and frequent use of computers, handheld equipment, and cash registers.
Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Assist customers with Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other At Your Service activities.
Support all aspects of total store fulfillment and use the systems needed to complete transactions.
Keep the collection, pickup, return, and shopping areas clean, organized, and inviting; recover merchandise.
Complete BOPS orders and curbside deliveries promptly.
Welcome and engage customers with genuine hospitality and address their needs and concerns.
Share loyalty program benefits and assist with acquiring new customers by opening credit accounts.
Work toward daily sales goals and help achieve individual and store results.
Stay informed about sales goals, new arrivals, top-selling items, trends, and promotions.
Collaborate with and support teammates.
Follow employment policies and safety rules and procedures.

Benefits

Competitive pay and benefits
Health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice