Seasonal Retail At Your Service Associate, San Francisco Union Square
About The Position
As an At Your Service Center Colleague, you support a seamless, personalized customer shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while meeting Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced environment. Colleagues help customers, support sales and loyalty goals, and keep shopping and service areas clean, organized, and inviting. Schedules may include nights, weekends, and holidays and depend on business needs and colleague availability.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Effective communication with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Interest in meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability when priorities change; ability to work independently and as part of a team.
- Comfort using electronic devices.
- Ability to talk, lift, move constantly, stand, reach with arms and hands, and stand for at least two consecutive hours.
- Ability to lift at least 25 pounds and to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Welcome customers and provide friendly, personalized service in the At Your Service area.
- Assist with total store fulfillment, including Buy Online Pickup In Store orders, returns, order pickups, and curbside delivery.
- Use required systems and equipment to complete transactions and fulfill customer requests.
- Keep pickup and return areas clean, organized, and ready for customers; recover merchandise and maintain a shoppable space.
- Review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and support the team in engaging customers.
- Share loyalty program benefits, seek new customers by opening credit accounts, and work toward daily sales goals.
- Resolve customer issues promptly and make sound decisions in real time.
- Collaborate with colleagues and contribute to individual and store results.
- Follow employment policies and safety rules and procedures.
- Maintain regular, dependable attendance and punctuality.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
