Seasonal Retail At Your Service Associate, San Francisco Union Square
About The Position
As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. Colleagues help customers, support sales goals and teamwork, and keep shopping and service areas clean, organized, and inviting. Schedules may include days, evenings, nights, weekends, and holidays, depending on business needs and colleague availability.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular and dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goals and acquire customers by opening credit accounts and sharing loyalty benefits.
- Resourcefulness, adaptability to changing priorities, and ability to work independently as well as with a team.
- Ability to use electronic devices.
- Ability to talk, lift, move, stand, reach, stoop, kneel, crouch, and climb ladders as required.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Welcome customers with genuine hospitality and build personal relationships through friendly conversations.
- Support total-store fulfillment, including Buy Online Pickup In Store orders, pickups, returns, and curbside delivery.
- Use the systems needed to complete transactions and organize the collection area for a friction-free pickup experience.
- Recover merchandise and keep pickup and return areas clean, organized, and shoppable.
- Share loyalty program benefits and help acquire customers by opening credit accounts.
- Review sales goals, learn about new arrivals and top-selling items, and stay informed about trends and promotions.
- Work toward sales goals and contribute to individual and store results.
- Collaborate with colleagues and support teammates with honesty, care, and teamwork.
- Provide customers with needed assistance and conclude interactions with a sincere thank-you.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
