Seasonal Retail At Your Service Associate, Fair Oaks

Macy's • Fairfax, VA

1d • Onsite

About The Position

The At Your Service Associate supports Macy’s At Your Service Center and helps deliver a seamless, personalized customer experience. The role includes Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. Associates work in a fast-paced environment that requires multitasking, problem-solving, attention to detail, flexibility, and a customer-first approach. They help keep the shopping and service areas clean, organized, and inviting, and support sales goals through genuine hospitality and teamwork.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to make prompt, sound decisions to address customer needs and resolve issues.
• Comfort communicating and collaborating with customers and colleagues.
• Enjoy meeting people, learning about them, and sharing information.
• Ability to adapt to changing priorities, work independently, and contribute to a team.
• Comfort using electronic devices and technology.
• Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, and climb ladders; and reach above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

• Welcome customers with genuine hospitality and build relationships through friendly, personal conversations.
• Assist customers with total-store fulfillment, including Buy Online Pickup In Store orders, pickups, returns, and curbside delivery.
• Use the systems and equipment needed to complete transactions and customer orders.
• Keep collection, pickup, and return areas clean, organized, and ready for customers.
• Recover merchandise and maintain a shoppable space.
• Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
• Share loyalty program benefits, support credit account openings, and help meet daily sales goals.
• Provide a smooth customer handoff, ensure customers have what they need, and thank them for their visit.
• Collaborate with colleagues and contribute to individual and store results.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed