Seasonal Retail At Your Service Associate, North County Fair
About The Position
As an At Your Service Center Colleague, you support activities including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role centers on delivering a seamless, personalized shopping experience through customer service, selling, teamwork, and genuine hospitality. You also help keep the shopping space clean, organized, and inviting. Colleagues welcome customers, assist with total store fulfillment, use the systems needed to complete transactions, and keep the collection area organized for smooth pickups. They recover merchandise, maintain pickup and return areas, and help complete BOPS orders and curbside delivery on time. Colleagues share loyalty program benefits, support sales goals, and collaborate with teammates to improve customer and store results. The role is fast-paced and requires multitasking, problem-solving, attention to detail, and flexibility. Availability for days, evenings, nights, weekends, and holidays may be required. Schedules include weekend shifts, and hours depend on business needs and colleague availability. Macy’s describes full-time colleagues as typically scheduled for 30 or more hours per week and part-time colleagues as typically scheduled for 12–24 hours per week.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities; able to work independently and as part of a team.
- Ability to use electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Support Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other At Your Service activities.
- Welcome customers with genuine hospitality and engage them in friendly, personal conversations.
- Assist customers with total store fulfillment and complete transactions using the required systems.
- Keep the collection area organized to provide a smooth customer pickup experience.
- Recover merchandise and keep pickup and return areas clean and shoppable.
- Complete BOPS orders and curbside deliveries in a timely manner.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Work toward sales goals and contribute to individual and store results.
- Collaborate with colleagues and support the team.
- Help ensure the At Your Service area is clean, organized, and ready for customers.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
