Seasonal Retail At Your Service Associate, Fresno Fashion Fair
About The Position
The At Your Service Associate supports Macy’s At Your Service Center activities and helps deliver a seamless, personalized customer shopping experience. Responsibilities include Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, curbside delivery, and other assigned tasks while upholding Macy’s service standards. The role requires multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced retail environment. Associates welcome and assist customers, help with total-store fulfillment, use the systems needed to complete transactions, and keep pickup, return, and shopping areas clean, organized, and inviting. They support sales goals, share loyalty-program benefits, help acquire customers by opening credit accounts, and collaborate with colleagues to provide genuine hospitality and achieve store results. Scheduling may include a variety of shifts, including days, evenings, nights, weekends, and holidays, depending on business needs and availability.
Requirements
- Flexible availability for days, evenings, weekends, and holidays; regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Willingness to meet daily sales goals and acquire customers by opening credit accounts and sharing loyalty benefits.
- Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
- Ability to use electronic devices.
- Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Welcome customers, provide genuine hospitality, and assist with customer needs and issue resolution.
- Assist with total-store fulfillment and complete transactions using the required systems.
- Keep collection, pickup, return, and shopping areas clean, organized, recovered, and ready for customers.
- Ensure timely completion and curbside delivery of BOPS orders.
- Share loyalty-program benefits and help acquire customers by opening credit accounts.
- Work toward daily sales goals and contribute to individual and store results.
- Review sales goals, learn about new arrivals, top-selling items, trends, and promotions.
- Collaborate with colleagues and support the team in serving customers and the community.
- Maintain regular, dependable attendance and punctuality.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
