Seasonal Retail At Your Service Associate, North East
About The Position
As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by assisting with Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced environment. Colleagues may work a variety of shifts, including nights, weekends, and holidays. The position includes welcoming and assisting customers, supporting total-store fulfillment, completing transactions using required systems, and keeping pickup and return areas clean and organized. Colleagues help ensure timely BOPS order completion and curbside delivery, support sales goals and loyalty programs, and collaborate with teammates to deliver strong customer and store results.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to a team.
- Comfort handling electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Welcome customers and provide genuine, personalized hospitality and assistance.
- Assist with total-store fulfillment, including online order pickup, and use the systems needed to complete transactions.
- Keep the collection, pickup, and return areas clean, organized, and ready for customers; recover merchandise and maintain a shoppable space.
- Ensure timely completion and curbside delivery of BOPS orders.
- Share loyalty program benefits, help acquire new customers by opening credit accounts, and support daily sales goals.
- Review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and support team readiness.
- Collaborate with colleagues and contribute to individual and store results.
- Follow Macy’s service standards and provide a sincere, helpful customer close.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
