Seasonal Retail At Your Service Associate, Town East
About The Position
As an At Your Service Center Colleague, you help deliver a seamless, personalized shopping experience by supporting Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, curbside delivery, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. You welcome customers with genuine hospitality, assist with total-store fulfillment, use the systems needed to complete transactions, and keep pickup and return areas clean, organized, and ready for customers. You also support sales goals, share loyalty program benefits, and work collaboratively with colleagues to create positive customer experiences. Schedules include weekend shifts and may include days, evenings, nights, and holidays; hours depend on business needs and colleague availability.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Communicate effectively with customers, co-workers, and supervisors.
- Read and understand employment policies and safety rules and procedures in English.
- Make prompt, sound decisions to address customer needs and resolve issues.
- Communicate and collaborate comfortably with customers and colleagues.
- Be willing to meet daily sales goals and acquire new customers through credit account openings and sharing loyalty benefits.
- Enjoy meeting people, learning about them, and sharing information.
- Be resourceful, adaptable to changing priorities, able to work independently, and effective in a team.
- Be comfortable using electronic devices.
- Meet physical requirements including talking, lifting, constant movement, standing, reaching, stooping, kneeling, crouching, and climbing ladders.
- Stand for at least two consecutive hours and lift at least 25 pounds.
- Have close vision, color vision, depth perception, and focus adjustment.
- Frequently use computers and other technology, including handheld equipment and cash registers.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Assist customers with total-store fulfillment and ensure a smooth, friction-free pickup experience.
- Use the systems needed to complete transactions and handle register transactions.
- Keep the At Your Service, pickup, and return areas clean, organized, and customer-ready.
- Recover merchandise and complete BOPS orders and curbside deliveries in a timely manner.
- Welcome customers, build relationships through friendly conversations, and provide genuine hospitality.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Work toward daily sales goals and contribute to individual and store results.
- Collaborate with colleagues and support the team.
- Stay informed about sales goals, new arrivals, top-selling items, trends, and promotions.
Benefits
- Competitive pay
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
