Seasonal Retail At Your Service Associate, Thousand Oaks
About The Position
As an At Your Service Center Colleague at Macy’s, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced environment. You help customers, support sales and loyalty goals, and keep service areas clean, organized, and inviting. Schedules may include days, evenings, nights, weekends, and holidays; hours depend on business needs and colleague availability. Full-time colleagues are typically scheduled for 30 or more hours per week, while part-time colleagues are typically scheduled for 12–24 hours per week. All schedules include weekend shifts.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Interest in meeting people, learning about them, and sharing information.
- Resourcefulness, adaptability to changing priorities, and ability to work independently and as part of a team.
- Comfort using electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Assist customers with total store fulfillment, including BOPS, and use the required systems to complete transactions.
- Keep the collection, pickup, and return areas clean, organized, and ready for customers; recover merchandise and help maintain a shoppable space.
- Complete BOPS orders promptly and provide curbside delivery when needed.
- Welcome customers with genuine hospitality, build relationships through friendly conversations, and address customer needs and issues.
- Share loyalty program benefits, help acquire new customers by opening credit accounts, and contribute to daily sales goals.
- Stay informed about sales goals, new arrivals, top-selling items, trends, and promotions.
- Collaborate with colleagues and contribute to individual and store results.
- Use register, handheld, and other technology to process transactions and perform job functions.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
