Seasonal Retail At Your Service Associate, Thousand Oaks
About The Position
As an At Your Service Center Colleague, you support Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced environment. You help create a personalized shopping experience, meet sales goals, work collaboratively, and maintain a clean, organized, welcoming shopping and service area. Schedules include weekends and may include days, evenings, nights, and holidays; hours depend on business needs and colleague availability. The posting identifies the role as seasonal.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goals and acquire new customers by opening credit accounts and sharing loyalty benefits.
- Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
- Comfort handling electronic devices.
- Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store orders, merchandise returns, and order pickups.
- Assist customers with total store fulfillment and use the systems needed to complete transactions.
- Welcome customers, provide genuine hospitality, and build positive customer relationships.
- Keep the service, pickup, and return areas clean, organized, and ready for customers; recover merchandise to maintain a shoppable space.
- Complete BOPS orders promptly and provide curbside delivery when needed.
- Share loyalty program benefits, help acquire customers by opening credit accounts, and ensure customers have what they need.
- Review sales goals and learn about new arrivals, top-selling items, trends, and promotions.
- Work toward sales goals and contribute to individual and store results.
- Collaborate with colleagues and support the team in serving customers and the community.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
