Seasonal Retail At Your Service Associate, Fresno Fashion Fair

Macy's • Fresno, CA

1d • Onsite

About The Position

As an At Your Service Center Colleague at Macy’s, you help deliver a seamless, personalized shopping experience by supporting Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, curbside delivery, and other assigned tasks. You uphold Macy’s service standards in a fast-paced environment that calls for multitasking, problem-solving, attention to detail, flexibility, and a customer-first mindset. The role involves customer service and selling, working toward sales goals, collaborating with teammates, and helping keep the shopping and service areas clean, organized, and inviting.

Colleagues welcome customers with genuine hospitality, assist with total-store fulfillment, use the systems needed to complete transactions, and keep the pickup and returns areas organized. They help customers understand loyalty program benefits, support credit account acquisition, and work with the team to meet individual and store goals. Schedules may include days, evenings, nights, weekends, and holidays, depending on business needs and colleague availability.

The position requires frequent use of computers and other technology, including handheld equipment and cash registers. Physical tasks include talking, lifting, moving, standing, reaching, and using stairs or ladders. The role requires standing for at least two consecutive hours and lifting at least 25 pounds.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to make prompt, sound decisions in real time to address customer needs and resolve issues.
• Comfort communicating and collaborating with customers and colleagues.
• Willingness to meet daily sales goal challenges and share loyalty benefits and credit account offers.
• Enjoyment of meeting people, learning about them, and sharing information.
• Resourcefulness, initiative, adaptability to changing priorities, and ability to work independently and as part of a team.
• Ability to use electronic devices, computers, handheld equipment, and cash registers.
• Ability to talk, lift, move constantly, stand, and reach with arms and hands.
• Ability to stand for at least two consecutive hours and lift at least 25 pounds.
• Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
• Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

• Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
• Assist customers with all aspects of total-store fulfillment and complete transactions using the required systems.
• Ensure the collection area is organized and provide a friction-free customer pickup experience.
• Complete BOPS orders promptly and support curbside delivery.
• Recover merchandise and keep pickup, return, and shopping areas clean, organized, and inviting.
• Welcome customers with genuine hospitality, build relationships through friendly conversations, and provide personalized service.
• Share loyalty program benefits and help acquire new customers by opening credit accounts.
• Work toward daily sales goals and contribute to individual and store results.
• Stay informed about sales goals, new arrivals, top-selling items, trends, and promotions.
• Collaborate with colleagues and support a positive, helpful team environment.
• Maintain regular, dependable attendance and punctuality.

Benefits

• Competitive pay and benefits
• Health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed