Seasonal Retail At Your Service Associate, Downey Stonewood Center
About The Position
As an At Your Service Center Colleague, you support a seamless and personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced environment. You welcome and assist customers, support total-store fulfillment, complete transactions using required systems, and keep pickup and return areas organized and inviting. You also help meet sales goals, share loyalty program benefits, and collaborate with colleagues to deliver positive customer experiences. The position requires schedule flexibility, including nights, weekends, and holidays. The posting identifies the role as seasonal.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
- Ability to use electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Welcome customers and provide friendly, personalized service and assistance with total-store fulfillment.
- Use the systems needed to complete transactions and keep the customer pickup collection area organized.
- Maintain a clean, organized, and shoppable space by recovering merchandise and maintaining pickup and return areas.
- Complete BOPS orders and curbside delivery in a timely manner.
- Share loyalty program benefits and help acquire customers by opening credit accounts.
- Work with colleagues to support customers and achieve individual and store results.
- Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
- Use a sincere, customer-focused closing and ensure customers have what they need.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
