Seasonal Retail At Your Service Associate, Mall of Georgia
About The Position
As an At Your Service Center Colleague, you support a seamless and personalized shopping experience by assisting with Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. Colleagues may work a variety of shifts, including nights, weekends, and holidays. The position involves providing genuine hospitality, supporting selling and sales goals, and helping create a clean, organized, inviting shopping space. You assist with total store fulfillment, use the systems needed to complete transactions, keep pickup and return areas organized, and help ensure timely BOPS and curbside delivery. You also share loyalty program benefits, support customers through their visit, and collaborate with colleagues to achieve individual and store results.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
- Ability to use electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Welcome customers with genuine hospitality and build positive customer relationships.
- Support At Your Service activities, including BOPS, merchandise returns, order pickups, and other assigned tasks.
- Assist customers with total store fulfillment and complete transactions using the required systems.
- Keep the customer pickup collection area organized and provide a friction-free pickup experience.
- Recover merchandise and keep pickup and return areas clean and shoppable.
- Ensure timely completion and curbside delivery of BOPS orders.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Work toward sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
- Maintain clean, organized, customer-ready At Your Service areas.
- Collaborate with and support teammates to serve customers and communities.
- Use customer-focused service practices, including thanking customers and ensuring they have what they need.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
