Seasonal Retail At Your Service Associate, Mall of Louisiana
About The Position
As an At Your Service Center Colleague at Macy’s, you support a seamless, personalized shopping experience by assisting with Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, curbside delivery, and other assigned tasks while upholding Macy’s service standards. The role requires multitasking, problem-solving, attention to detail, flexibility, and a customer-first approach in a fast-paced retail environment. You help customers, support sales goals, promote loyalty benefits and credit accounts, and keep the shopping and service areas clean, organized, and inviting. Schedules may include days, evenings, nights, weekends, and holidays, depending on business needs and colleague availability. Full-time colleagues typically work 30 or more hours per week; part-time colleagues typically work 12–24 hours per week.
Requirements
- Flexible availability for days, evenings, weekends, and holidays; regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Interest in meeting sales goals and acquiring new customers by opening credit accounts and sharing loyalty benefits.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness, eagerness to start a new venture, and adaptability to changing priorities.
- Ability to work independently and contribute to team dynamics.
- Comfort using electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support At Your Service activities, including BOPS orders, merchandise returns, order pickups, and other assigned tasks.
- Assist customers with all aspects of total store fulfillment and complete transactions using the required systems.
- Ensure the collection area is organized and provide a smooth customer pickup experience, including timely curbside delivery of BOPS orders.
- Welcome customers with genuine hospitality, engage in friendly conversations, and help build customer relationships.
- Maintain a clean, organized, and shoppable space by recovering merchandise and keeping pickup and return areas clean.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Work toward daily sales goals and contribute to individual and store results.
- Review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and support the team with that knowledge.
- Collaborate with colleagues and support one another to serve customers and communities.
- Follow Macy’s service standards and finish customer interactions with a sincere thank-you.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
