Seasonal Retail At Your Service Associate, Mall of Louisiana
About The Position
As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by helping with Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, flexibility, and a customer-first mindset in a fast-paced retail environment. You engage customers with genuine hospitality, support sales and loyalty goals, and help keep shopping, pickup, and return areas clean, organized, and inviting. The schedule may include a variety of shifts, including nights, weekends, and holidays; hours depend on business needs and colleague availability. The posting identifies the position as seasonal.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability and willingness to meet daily sales goals and acquire new customers by opening credit accounts and sharing loyalty benefits.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness, adaptability to changing priorities, ability to work independently, and strong teamwork skills.
- Ability to use electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store, merchandise returns, order pickups, and other assigned tasks.
- Assist customers with total store fulfillment and complete transactions using the required systems.
- Welcome and engage customers with genuine hospitality and friendly, personal conversations.
- Keep the collection, pickup, return, and shopping areas clean, organized, and ready for customers.
- Complete BOPS orders and curbside deliveries in a timely manner.
- Recover merchandise and maintain a shoppable space.
- Share loyalty program benefits, help acquire new customers by opening credit accounts, and work toward sales goals.
- Review sales goals, learn about new arrivals and top-selling items, and stay informed about trends and promotions.
- Collaborate with colleagues to support customers and the team, and contribute to individual and store results.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
