Seasonal Retail At Your Service Associate, Annapolis

Macy's•Annapolis, MD

12d

About The Position

Macy’s At Your Service Associate supports a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, curbside delivery, and other assigned tasks while meeting Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, flexibility, and a customer-first approach in a fast-paced retail environment. Associates help keep the shopping and service areas clean, organized, and inviting; engage customers with genuine hospitality; support sales goals, credit-account openings, and loyalty benefits; and collaborate with teammates to deliver positive customer experiences. The position is seasonal. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The posting notes that full-time colleagues are typically scheduled 30 or more hours per week and part-time colleagues typically 12–24 hours per week, but does not specify which schedule applies to this role.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to make prompt, sound decisions to address customer needs and resolve issues.
Comfort communicating and collaborating with customers and colleagues.
Interest in meeting people, learning about them, and sharing information.
Resourcefulness, adaptability to changing priorities, and ability to work independently and as part of a team.
Ability to use electronic devices and technology, including handheld equipment and cash registers, and process register transactions.
Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Support At Your Service activities, including Buy Online Pickup In Store, merchandise returns, order pickups, and other assigned tasks.
Assist customers with total store fulfillment and use required systems to complete transactions.
Keep the collection, pickup, return, and shopping areas clean, organized, and shoppable.
Complete BOPS orders promptly and provide curbside delivery.
Welcome customers, build relationships through friendly conversations, and provide genuine hospitality.
Share loyalty program benefits, help acquire new customers by opening credit accounts, and work toward daily sales goals.
Review sales goals, learn about new arrivals and top-selling items, and stay current on trends and promotions.
Work collaboratively with colleagues and contribute to individual and store results.
Maintain dependable attendance and punctuality while working required shifts.

Benefits

Competitive pay and benefits
Health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice