Seasonal Retail At Your Service Associate, Belden Village Mall
About The Position
As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by assisting with Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. You help customers, support selling and sales goals, work with the team, and maintain a clean, organized, inviting shopping and service area. The position requires flexible availability, including nights, weekends, and holidays. At the At Your Service area, you welcome customers, build relationships through friendly conversations, and assist with total-store fulfillment. You use the systems needed to complete transactions and keep the collection area organized for smooth pickups. You recover merchandise, maintain clean pickup and return areas, and help complete BOPS orders and curbside deliveries on time. You also share loyalty program benefits, help acquire customers by opening credit accounts, and contribute to team collaboration and store results.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions in real time to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
- Ability to use electronic devices.
- Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; and stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Welcome customers with genuine hospitality and assist them with total-store fulfillment and customer needs.
- Use the systems required to complete transactions and help ensure the collection area is organized for a smooth pickup experience.
- Maintain shoppable spaces by recovering merchandise and keeping pickup and return areas clean.
- Complete BOPS orders and curbside deliveries in a timely manner.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and support the team in engaging customers.
- Work collaboratively with colleagues to serve customers and communities and achieve individual and store results.
- Meet daily sales goals and provide a positive customer experience through a sincere closing and assistance with customers’ purchases.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
