Seasonal Retail At Your Service Associate, Belden Village Mall
About The Position
As an At Your Service Center Colleague at Macy’s, you support a seamless and personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role involves multitasking, problem-solving, attention to detail, and putting customers first in a fast-paced environment. You help create welcoming customer experiences through genuine hospitality, teamwork, and a focus on sales goals. You also help keep shopping and service areas clean, organized, and inviting. You welcome customers, build personal connections, assist with total-store fulfillment, and use the systems needed to complete transactions. You keep collection, pickup, and return areas organized, recover merchandise, and help ensure timely completion and curbside delivery of BOPS orders. You share loyalty program benefits, help customers with their needs, and close interactions with a sincere thank-you. Schedules include weekend shifts and may include nights and holidays; hours depend on business needs and colleague availability. Macy’s describes full-time colleagues as typically scheduled 30 or more hours per week and part-time colleagues as typically scheduled 12–24 hours per week.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Enjoy meeting people, learning about them, and sharing information.
- Ability to adapt to changing priorities, work independently, and contribute to a team.
- Comfort using electronic devices.
- Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store, merchandise returns, and order pickups.
- Assist customers with all aspects of total-store fulfillment and complete transactions using the required systems.
- Welcome customers with genuine hospitality and build friendly, personal customer relationships.
- Keep the collection, pickup, and return areas clean, organized, and ready for customers.
- Recover merchandise and help ensure timely completion and curbside delivery of BOPS orders.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Work toward daily sales goals and contribute to individual and store results.
- Collaborate with colleagues and support the team in serving customers and the community.
- Learn about new arrivals, top-selling items, trends, and promotions to support customers and the team.
Benefits
- Competitive pay and benefits.
- Health and wellness coverage.
- 401(k) match.
- Paid time off.
- Eight paid holidays.
- Continuous learning and leadership development.
- Colleague Resource Groups.
- Volunteer opportunities.
- Merchandise discounts.
- Performance-based incentives.
- Annual merit review.
- Employee Assistance Program with mental health counseling and legal and financial advice.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
