Seasonal Retail At Your Service Associate, Hamilton

Macy's•Mays Landing, NJ

13h•$16 - $20•Onsite

About The Position

As an At Your Service Center Colleague, you support Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role centers on delivering a seamless, personalized shopping experience through customer service, problem-solving, multitasking, attention to detail, and flexibility in a fast-paced retail environment. The associate also helps keep the shopping space clean, organized, and inviting. The associate welcomes customers, provides friendly and personalized assistance, supports total-store fulfillment, uses the systems needed to complete transactions, and keeps the collection area organized for smooth pickups. Duties include timely completion and curbside delivery of BOPS orders, recovering merchandise, maintaining pickup and return areas, sharing loyalty program benefits, and helping customers complete their visits positively. Associates work collaboratively, support sales goals, and learn about new products, promotions, and trends. This is a seasonal retail position in Hamilton. Work schedules may include days, evenings, nights, weekends, and holidays, depending on business needs and colleague availability. The posting describes both full-time and part-time scheduling norms but does not specify which applies to this position.

Requirements

Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Communicate effectively with customers, co-workers, and supervisors.
Read and understand employment policies and safety rules and procedures in English.
Make prompt, sound decisions in real time to address customer needs and resolve issues.
Be comfortable communicating and collaborating with customers and colleagues.
Meet daily sales goal challenges.
Enjoy meeting people, learning about them, and sharing information.
Be resourceful, adapt to changing priorities, work independently, and contribute to a team.
Be comfortable using electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
Welcome customers and provide genuine, personalized service and hospitality.
Assist with all aspects of total-store fulfillment, including online orders picked up in store.
Use the systems needed to complete transactions and keep the collection area organized for a friction-free pickup experience.
Complete BOPS orders in a timely manner and provide curbside delivery.
Recover merchandise and keep pickup and return areas clean and the shopping space shoppable.
Share loyalty program benefits and help acquire new customers by opening credit accounts.
Support sales goals, stay informed about new arrivals, top-selling items, trends, and promotions, and contribute to individual and store results.
Collaborate with colleagues and support teammates in serving customers and the community.
Keep the At Your Service areas clean, organized, and ready for customers.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice