Seasonal Retail At Your Service Associate, Monroeville
About The Position
As an At Your Service Center Colleague, you support activities such as Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment, with flexibility to work nights, weekends, and holidays. You contribute to selling, meeting goals, teamwork, genuine hospitality, and maintaining a clean, organized, inviting shopping space. You help create a seamless and personalized shopping experience by welcoming customers, supporting total-store fulfillment, using systems to complete transactions, and keeping the collection area organized. You help ensure timely completion and curbside delivery of BOPS orders, recover merchandise, and keep pickup and return areas clean. You also share loyalty program benefits, support sales goals, and collaborate with colleagues to improve customer and store results.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Communicate effectively with customers, co-workers, and supervisors.
- Read and understand employment policies and safety rules and procedures in English.
- Make prompt, sound decisions to address customer needs and resolve issues.
- Communicate and collaborate comfortably with customers and colleagues.
- Meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Be resourceful, adapt to changing priorities, work independently, and contribute to team dynamics.
- Be comfortable using electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Welcome customers with genuine hospitality and build customer relationships through friendly, personal conversations.
- Assist customers with total-store fulfillment and use the systems needed to complete transactions.
- Keep the collection area organized and provide a friction-free customer pickup experience.
- Recover merchandise and maintain clean, shoppable pickup and return areas.
- Ensure timely completion and curbside delivery of BOPS orders.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Support sales goals, learn about new arrivals, top-selling items, trends, and promotions, and collaborate with colleagues.
- Help keep At Your Service areas clean, organized, and ready for customers.
- End customer interactions with a sincere thank-you and ensure customers have what they need.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
