Seasonal Retail At Your Service Associate, Polaris
About The Position
As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced environment. Colleagues help keep the shopping space clean, organized, and inviting, and contribute to selling, team goals, and customer experiences through genuine hospitality. The position involves greeting and assisting customers, supporting total-store fulfillment, using systems to complete transactions, and keeping pickup areas organized for a smooth customer experience. Colleagues recover merchandise, maintain clean pickup and return areas, complete BOPS orders and curbside delivery promptly, share loyalty program benefits, and collaborate with teammates. Schedules may include days, evenings, nights, weekends, and holidays, with hours based on business needs and colleague availability. The posting identifies the role as seasonal.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goals.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
- Comfort handling electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Welcome customers with genuine hospitality, engage in friendly conversations, and assist with their needs.
- Support all aspects of total-store fulfillment and complete transactions using the required systems.
- Keep the collection and pickup areas organized and provide a friction-free pickup experience.
- Recover merchandise and keep pickup and return areas clean and shoppable.
- Complete BOPS orders and curbside delivery in a timely manner.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Work toward sales goals and support team and store results.
- Help maintain a clean, organized, and inviting shopping space.
- Collaborate with colleagues and contribute to a positive, supportive team environment.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
