Seasonal Retail At Your Service Associate, Serramonte
About The Position
As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. Flexible availability is required, including nights, weekends, and holidays. The associate welcomes and assists customers, supports total-store fulfillment, uses the systems needed to complete transactions, and keeps pickup and return areas organized. The role also includes maintaining a clean, shoppable space, recovering merchandise, and completing BOPS orders and curbside deliveries on time. Associates share loyalty program benefits, work toward sales goals, collaborate with teammates, and help create an inviting shopping environment. The position requires frequent use of computers and other technology, including handheld equipment and cash registers. Physical duties include talking, lifting, moving, standing, reaching, and performing other activities such as stooping, kneeling, crouching, and climbing ladders. Seasonal employment is indicated by the job title.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Communicate effectively with customers, coworkers, and supervisors.
- Read and understand employment policies and safety rules and procedures in English.
- Make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Be resourceful and adaptable to changing priorities; work independently and as part of a team.
- Be comfortable handling electronic devices.
- Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other At Your Service activities.
- Assist customers with total-store fulfillment and provide welcoming, personalized service.
- Use the systems needed to complete transactions and ensure the pickup collection area is organized.
- Maintain clean, organized, and shoppable pickup and return areas; recover merchandise.
- Complete BOPS orders and curbside deliveries in a timely manner.
- Share loyalty program benefits and help acquire new customers by opening credit accounts.
- Work toward daily sales goals and support store results.
- Collaborate with colleagues and contribute to a supportive team environment.
Benefits
- Competitive pay
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
