Seasonal Retail At Your Service Associate, Francis Scott Key

Macy's • Frederick, MD

9d

About The Position

As an At Your Service Center Colleague, you support a seamless and personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role requires multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced environment. It goes beyond cashier duties: colleagues support selling, sales goals, teamwork, genuine hospitality, and a clean, organized, inviting shopping space.

Colleagues welcome customers, assist with total store fulfillment, use the systems needed to complete transactions, and keep the collection area organized for friction-free pickups. They recover merchandise, maintain clean pickup and return areas, and ensure timely completion and curbside delivery of BOPS orders. They also share loyalty program benefits, help customers with their needs, and work collaboratively with colleagues to improve customer and store results.

The position requires flexible availability, including nights, weekends, and holidays. Schedules depend on business needs and colleague availability; all schedules include weekend shifts. Full-time colleagues are typically scheduled for 30 or more hours per week, while part-time colleagues are typically scheduled 12–24 hours per week.

The work involves talking, lifting, constant movement, standing, reaching, stooping, kneeling, crouching, and climbing ladders. Colleagues must be able to stand for at least two consecutive hours and lift at least 25 pounds. The role also requires close and color vision, depth perception, focus adjustment, and frequent use of computers and other technology, including handheld equipment and cash registers.

Requirements

• Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to make prompt, sound decisions to address customer needs and resolve issues.
• Comfort communicating and collaborating with customers and colleagues.
• Ability to meet daily sales goal challenges and share loyalty benefits, including opening credit accounts.
• Enjoy meeting people, learning about them, and sharing information.
• Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
• Comfort handling electronic devices.
• Ability to stand for at least two consecutive hours and lift at least 25 pounds.
• Ability to talk, lift, move constantly, stand, reach, stoop, kneel, crouch, and climb ladders.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

• Support At Your Service activities, including Buy Online Pickup In Store, merchandise returns, order pickups, and other assigned tasks.
• Deliver personalized customer service and uphold Macy’s service standards.
• Assist customers with all aspects of total store fulfillment and use the systems needed to complete transactions.
• Keep the collection, pickup, and return areas clean, organized, and ready for customers.
• Recover merchandise and ensure timely completion and curbside delivery of BOPS orders.
• Review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and support the team in engaging customers.
• Share loyalty program benefits, acquire new customers by opening credit accounts, and work toward daily sales goals.
• Collaborate with colleagues and contribute to individual and store results.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed