Seasonal Retail At Your Service Associate, Francis Scott Key
About The Position
As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first approach in a fast-paced setting. Schedules may include days, evenings, nights, weekends, and holidays, depending on business needs and colleague availability. You welcome customers with genuine hospitality, assist with store fulfillment and transactions, keep collection, pickup, and return areas clean and organized, and help complete BOPS orders and curbside deliveries on time. You also support sales goals, share loyalty program benefits, help acquire new customers by opening credit accounts, and collaborate with colleagues to improve customer and store results.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Communicate effectively with customers, coworkers, and supervisors.
- Read and understand employment policies and safety rules and procedures in English.
- Make prompt, sound decisions to address customer needs and resolve issues.
- Communicate and collaborate comfortably with customers and colleagues.
- Meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Be resourceful, adaptable to changing priorities, able to work independently, and effective in a team.
- Be comfortable using electronic devices.
- Meet the physical requirements of talking, lifting, constant movement, standing, and reaching with arms and hands.
- Stand for at least two consecutive hours and lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Have close vision, color vision, depth perception, and focus adjustment.
- Frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Welcome customers, engage in friendly and personalized conversations, and provide genuine hospitality.
- Assist customers with total store fulfillment, including online orders picked up in store.
- Use the systems needed to complete transactions and keep the customer collection area organized.
- Complete BOPS orders and curbside deliveries in a timely manner.
- Recover merchandise and keep pickup, return, and shopping areas clean, organized, and inviting.
- Share loyalty program benefits, help customers open credit accounts, and contribute to acquiring new customers.
- Review sales goals, learn about new arrivals and top-selling items, and stay informed about trends and promotions.
- Work collaboratively with colleagues, pursue sales goals, and contribute to individual and store results.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
