Seasonal Retail At Your Service Associate, North East

Macy's • Hurst, TX

1d • Onsite

About The Position

As an At Your Service Center Colleague at Macy’s, you support a seamless, personalized shopping experience by assisting with Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned activities while upholding Macy’s service standards. The position calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. Associates welcome and assist customers, use the systems needed to complete transactions, help meet sales goals, and support teammates. They also keep service areas clean, organized, and inviting, recover merchandise, and help ensure timely curbside delivery of BOPS orders. The role requires flexibility to work a variety of shifts, including evenings, weekends, and holidays; schedules depend on business needs and colleague availability. Macy’s describes full-time colleagues as typically scheduled for 30 or more hours per week and part-time colleagues as typically scheduled for 12–24 hours per week.

Requirements

• Flexible availability for days, evenings, weekends, and holidays; all schedules include weekend shifts.
• Regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to make prompt, sound decisions to address customer needs and resolve issues.
• Comfort communicating and collaborating with customers and colleagues.
• Willingness to meet daily sales goals, acquire new customers by opening credit accounts, and share loyalty benefits.
• Enjoyment of meeting people, learning about them, and sharing information.
• Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
• Comfort using electronic devices and technology.
• Ability to talk, lift, move, stand, reach, stoop, kneel, crouch, and climb ladders; stand for at least two consecutive hours and lift at least 25 pounds.
• Close vision, color vision, depth perception, and focus adjustment.
• Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

• Support At Your Service activities, including Buy Online Pickup In Store orders, merchandise returns, order pickups, and other assigned tasks.
• Welcome customers with genuine hospitality and provide helpful, personalized service.
• Assist with total store fulfillment and use the required systems to complete transactions.
• Keep pickup and return areas clean, organized, and ready for customers; recover merchandise to maintain a shoppable space.
• Complete BOPS orders in a timely manner and support curbside delivery.
• Review sales goals, learn about new arrivals, top-selling items, trends, and promotions, and contribute to individual and store results.
• Share loyalty program benefits, seek opportunities to open credit accounts, and help acquire new customers.
• Collaborate with teammates and support a positive, inclusive service environment.
• Follow applicable employment policies and safety rules and procedures.

Benefits

• Competitive pay and benefits
• Health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Education Level: No Education Listed