Seasonal Retail At Your Service Associate, North County Fair
About The Position
The At Your Service Associate supports Macy’s At Your Service activities and helps deliver a seamless, personalized shopping experience. The role includes Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, curbside delivery, and other assigned tasks while upholding Macy’s service standards. Associates work in a fast-paced environment requiring multitasking, problem-solving, attention to detail, flexibility, and a customer-first approach. Associates welcome customers, provide genuine hospitality, help meet sales goals, and share loyalty program benefits. They also help keep the At Your Service, pickup, and return areas clean, organized, and ready for customers. The position involves using systems and devices to complete transactions and fulfill orders, as well as collaborating with colleagues to achieve individual and store results. Schedules include weekend shifts, with hours dependent on business needs and colleague availability. The posting describes the position as seasonal.
Requirements
- Flexible availability for days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to work independently and adapt to changing priorities while contributing to a team.
- Ability to use electronic devices and technology, including handheld equipment and cash registers, and process register transactions.
- Ability to meet daily sales goal challenges.
- Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Assist customers with total store fulfillment and ensure a smooth pickup experience.
- Use required systems to complete transactions and fulfill orders.
- Keep the collection, pickup, and return areas clean, organized, and shoppable.
- Complete BOPS orders promptly and provide curbside delivery.
- Welcome customers with genuine hospitality and build positive customer relationships.
- Share loyalty program benefits, help acquire new customers by opening credit accounts, and work toward daily sales goals.
- Review sales goals, learn about new arrivals and top-selling items, and stay informed about trends and promotions.
- Support teammates and collaborate to deliver individual and store results.
- Maintain regular, dependable attendance and punctuality.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
