Seasonal Retail At Your Service Associate, Town East

Macy's•Mesquite, TX

1d•Onsite

About The Position

The At Your Service Associate supports Macy’s At Your Service activities and helps deliver a seamless, personalized shopping experience. The role includes Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, curbside delivery, and other assigned tasks while upholding Macy’s service standards. Associates work in a fast-paced environment that calls for multitasking, problem-solving, attention to detail, flexibility, and a customer-first approach. They help keep the shopping space clean, organized, and inviting, and contribute to sales goals and positive customer experiences through genuine hospitality and teamwork. Associates welcome and assist customers, support total-store fulfillment, use the systems needed to complete transactions, and keep pickup and return areas organized. They stay informed about sales goals, new arrivals, top-selling items, trends, and promotions, and share loyalty program benefits with customers. The position involves flexible scheduling, including nights, weekends, and holidays. Schedules depend on business needs and colleague availability; the posting states full-time colleagues typically work 30 or more hours per week and part-time colleagues typically work 12–24 hours per week.

Requirements

Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Communicate effectively with customers, coworkers, and supervisors.
Read and understand employment policies and safety rules and procedures in English.
Make prompt, sound decisions to address customer needs and resolve issues.
Be comfortable communicating and collaborating with customers and colleagues.
Meet daily sales goal challenges and support customer acquisition through credit account openings and loyalty benefits.
Enjoy meeting people, learning about them, and sharing information.
Be resourceful, adapt to changing priorities, work independently, and contribute to team dynamics.
Be comfortable using electronic devices.
Perform talking, lifting, constant movement, standing, and reaching with arms and hands; stand for at least two consecutive hours and lift at least 25 pounds.
Stooping, kneeling, crouching, climbing ladders, and reaching, including above eye level.
Have close vision, color vision, depth perception, and focus adjustment.
Frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Support Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, curbside delivery, and other At Your Service activities.
Assist customers with all aspects of total-store fulfillment and complete transactions using the required systems.
Welcome customers with genuine hospitality and build positive customer relationships through friendly, personal conversations.
Keep At Your Service, pickup, and return areas clean, organized, and ready for customers; recover merchandise and maintain a shoppable space.
Ensure timely completion of BOPS orders and provide a friction-free customer pickup experience.
Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
Share loyalty program benefits and help acquire new customers by opening credit accounts.
Work collaboratively with colleagues, contribute to sales goals, and support individual and store results.
Complete customer interactions with attentive service, including thanking customers and assisting with their packages.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice