Seasonal Retail At Your Service Associate, Spokane Valley
About The Position
As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. Colleagues may work varied shifts, including nights, weekends, and holidays. The position involves welcoming and assisting customers, supporting total-store fulfillment, using the systems needed to complete transactions, and keeping pickup and return areas clean, organized, and ready for customers. You also help ensure timely BOPS order completion and curbside delivery, recover merchandise, share loyalty program benefits, and contribute to sales goals and a positive team environment.
Requirements
- Flexible availability for days, evenings, weekends, and holidays.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
- Comfort using electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store, merchandise returns, order pickups, and other assigned tasks.
- Welcome customers with genuine hospitality and build relationships through friendly, personal conversations.
- Assist customers with total-store fulfillment, including online orders picked up in store.
- Use required systems to complete transactions and keep the customer pickup experience friction-free.
- Keep the At Your Service, pickup, and return areas clean, organized, and shoppable; recover merchandise.
- Complete BOPS orders in a timely manner and provide curbside delivery.
- Share loyalty program benefits and help acquire customers by opening credit accounts.
- Support teammates and collaborate to serve customers and communities.
- Work toward sales goals, stay informed about new arrivals, top-selling items, trends, and promotions, and learn from colleagues.
- Maintain regular, dependable attendance and punctuality.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
