Seasonal Retail At Your Service Associate, Imperial Valley
About The Position
As an At Your Service Center Colleague, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. Colleagues help customers, work toward sales goals, collaborate with the team, and keep the shopping and service areas clean, organized, and inviting. At the start of the day, colleagues prepare the At Your Service areas, review sales goals, learn about new arrivals and top-selling items, and stay informed about trends and promotions. They welcome customers, assist with total store fulfillment and pickup transactions, use the required systems, and keep the collection area organized for a smooth pickup experience. They recover merchandise, maintain clean pickup and return areas, and complete BOPS orders and curbside deliveries promptly. Colleagues also share loyalty benefits, thank customers, support one another, and seek to improve individual and store results. The role requires flexible availability for days, evenings, nights, weekends, and holidays. Macy’s describes full-time colleagues as typically scheduled 30 or more hours per week and part-time colleagues as typically scheduled 12–24 hours per week; schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Ability to acquire new customers by opening credit accounts and sharing loyalty benefits.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities; able to work independently and as part of a team.
- Ability to use electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Welcome customers with genuine hospitality and assist with their shopping and fulfillment needs.
- Assist with total store fulfillment, including online orders picked up in store, and use the systems needed to complete transactions.
- Keep the collection, pickup, and return areas clean, organized, and ready for customers.
- Complete BOPS orders and curbside deliveries promptly and help maintain a shoppable space by recovering merchandise.
- Share loyalty program benefits, help acquire new customers by opening credit accounts, and work toward sales goals.
- Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
- Collaborate with colleagues and support customers and teammates with care and honesty.
- Thank customers and help ensure they have everything they need before leaving.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
